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PRAKASH TEA AGENCY
Since 1954
#39/1 Arcot srinivasachar street,
Near chikpet metro station,
Bangalore-560053

080-41222556, 080-22873607

7760683607

prakashteaa@gmail.com

www.prakashtea.com

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Prakash Tea Agency 2025 © All Rights Reserved.

Privacy Policy

Last updated: November 19, 2024

1. Introduction

Prakashtea (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely through Razorpay)
  • Account credentials
  • Order history and preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Referring website addresses

3. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Send promotional emails (with your consent)
  • Improve our website and services
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processing (Razorpay)
  • Shipping and delivery services
  • Email service providers
  • Website hosting and analytics

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@prakashtea.com
Phone: +91 94821 XXXXX
Address: Prakashtea Tea Gardens, Darjeeling, West Bengal, India

GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Contact us for more information about exercising these rights.