Find answers to common questions about our products and services
We typically ship orders within 1-2 business days. Delivery usually takes 3-7 business days depending on your location.
Currently, we ship within India only. International shipping is coming soon.
Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
Yes, most of our teas are organically grown without harmful pesticides or chemicals. Product pages indicate organic status.
Store tea in a cool, dry place away from direct sunlight. Use airtight containers to preserve freshness and aroma.
Our teas are best consumed within 12-18 months of packaging for optimal flavor. Check the packaging date on each product.
We accept returns within 7 days of delivery if the product is unopened and in original condition. Contact us for return authorization.
Refunds are processed within 5-7 business days after we receive the returned item. Amount will be credited to your original payment method.
Yes, exchanges are available for unopened products. Contact our support team to arrange an exchange.
Yes, an account is required to place orders. This helps us serve you better and track your order history.
We accept all major credit/debit cards, UPI, net banking, and digital wallets through Razorpay.
Yes, we use Razorpay's secure payment gateway. We never store your card details on our servers.
